Terms & Conditions

Customer Service Policy

Milk and Masuki is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time-frames are between 3- 10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an alternative item, a back order or a full refund.


Refund Policy

At Milk and Masuki we are happy to give a refund or exchange if the goods are faulty. If there is a problem with the product please contact us within 7 days of receiving your order. Unfortunately we do not offer refunds or exchange for change of mind.


Pricing Policy 

Prices are subject to change without notice. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 10/06/2012.


Security Policy

When purchasing from Milk and Masuki your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us at info@milkandmasuki.com